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PINGPAD is a mobile Intercom cloud service. As an Intercom, it provides visitor call service to members of a business entity such as a lodging business, a business office or a residential community such as condo, townhome, mobile home park, etc.
Built on SQUAREPING QRCall technology, PINGPAD is an Intercom service to business such as residential complex and offices. Follow the following steps to signup and activate SQUAREPING service for your business.
Step 1 – Sign up for PINGPAD service on our website,
Step 2 – Login your account to setup internal extensions and services, customize your business screens and obtain various SQUAREPING codes (Extension Claim, Service and Call codes).
Step 3 – Customize your PINGPAD call boards using the Call code obtained in the previous step or obtain pre-made call boards from SQUAREPING.
Step 4 – Assigns extensions to members of your business and instructs them on how to claim their assigned extension on their mobile device.
Step 5 – Finally, deploy the call boards at the lobby, entry points and around the business perimeters for easy access by visitors.
After the setup as described above completes, PINGPAD is ready for service. A visitor simply scans the CALL (QR) code on the PINGPAD call board (using their own mobile device camera or PINGPAD app) and enters the extension s/he wants to reach to place an audio/video call to the owner of the extension.
To claim an extension:
Step 1 – Install PINGPAD app on call receiving mobile device
Step 2 – On ‘Home’ (PINGPAD) screen of the app, select scan QR code button on the bottom right corner of the screen
Step 3 – Scan the PINGPAD claim tag image
Step 4 – Enter your assigned extension and select NEXT button.
Step 5 – Setup call options as prompted by the app.
Step 6 – Finally, tap on CLAIM or DONE button to finish the claiming process.
After successfully claiming the extension, a new tag entry for your extension will be created in the Home screen of the app. If you have difficulty in claiming your extension, contact your administrator or our support staff for assistance.
Simply tap on the Unclaim button on the Service screen of the corresponding extension to deactivate the extension. This action will cause the extension to be deleted from the Home screen. If you later want to reactivate your extension, you need to follow the extension claim process as described in FAQ# 3.
Go through the claiming process as described in FAQ# 3 to reclaim your PINGPAD extension again.
Yes, simply ask them to install the PINGPAD app on their device, then use the app to scan the JOIN tag associated with your extension to join as a call (recipient) group of your extension.
When a call comes in, all devices sharing the same extension will ring and any devices in the call group will be able to answer the call. However, only one device can establish connection with an incoming call. Once the incoming call is picked up by a device in a call group, the other devices will automatically hang up.
You can share your extension with up to four devices.
If you are the extension owner, you have full control of the call group. To remove someone from your call group, tap on the Members button of the extension, then tap on the Trash icon on right corner of the member you want to remove followed by the SAVE button.
Note that the all members of the group, including the deleted member, will receive a notification message on their device of the action.
Certainly, to leave call group of an extension you previously joined, tap on the Members button of the extension, then tap on the Exit icon on right corner of your own entry in the Members list, followed by the Yes button when you are prompted for confirmation.
Note that the all remaining members of the group will receive a notification message on their device of the action.
Yes, simply tap on the Forward button on the call control pad while you are in the call and select the member of the call group you want to forward the call to. Once the call is forwarded, your device will automatically hang up.
Sure, you can. Simply tap on the Settings button and enter the access code for the Access Code field. Once an access code is set for your extension, only those who have knowledge of your access can place a call to your device.
Please note that only the owner of the extension can set the access code.
By default, your extension is setup to allow you to peek at the caller face prior to answering a call. However, you can turn this option off by changing the extension settings.
Yes and No. You can if the caller is calling from PINGPAD app. Use the Block button on the peeping video screen to permanently block a caller. Once blocked, the caller will no longer be able to place a call on your extension. However, you will not be able to block an anonymous caller calling from a web browser.
If your extension was setup with multiple call recipients, a.k.a call group, the other call recipients will receive subsequent incoming call notifications and answer them. Otherwise, the second caller will receive a Busy signal.
Yes, you are still able to receive PINGPAD call if you are on a mobile call and vice versa, but you can only conduct conversation on one call at a time.
PINGPAD call notifications may intermittently not happen on Android phones. There are several reasons for this problem. Follow the guide below to troubleshoot and fix the problem on your phone:
Settings app > Wi-Fi > Settings icon > Keep Wi-Fi on during sleep > Always
As the last resort, download and install “Push Notification Fixer” app and just turn it ON to activate the fixes to timeout issue. What this app does is to shorten heartbeat interval to 5 minutes in order to avoid inactivity timeout.
This menu item displays call history associated with a user. That includes all calls made through individual claimed extensions and calls made using the Scan button in the Home Screen.
Note that calls made through the Scan button carries the user’s id as a call party, while calls made or received through a claimed extension uses the extension id as a call party in call history records.
This menu item displays call history of all calls made or received through the claimed extension. As such, it is a subset of call history records of a user.
Peeping video only plays on incoming calls. Callback is a one-on-one call, with video mode turned off by default. However, you and/or the other party can turn video mode on any time on demand.
