From essential visitor access communications to advanced community management, PINGPAD offers residential apartments, communities and organizations flexible plans designed to grow with your community and operational requirements.
Applicable features of Mobile Call app and Management platform are included with every plan.
Ideal for organizations seeking a simple, mobile-first visitor communication solution that enables visitors, delivery personnel, and couriers to connect with users directly on their smartphones.
(Minimum $20.00/month)
✓ Visitor Communications (2)
✓ Directory Listings
✓ Internal Service Directory
✓ Emergency Alert & Response
✓ Co-branding/White Label
✓ Free Onboarding Assistance
✓ Ticket System
✓ Email Support
(1) Extension refers to a communication endpoint assigned to each residential unit, hotel room, or employee.
(2) Require QR Callboard or Visitor Kiosk Add-on deployment at entrance, lobby, …
Ideal for organizations seeking an integrated visitor communication and access solution that enables users to communicate with visitors and securely authorize entrance access from their smartphones.
✓ All Visitor Plan Features
✓ Remote Access Control (3)
✓ Visitor Pass Management
(3) Seam-compatible entrance and unit locks.
Ideal for organizations seeking a comprehensive communications and access platform that connects visitors, users, services, and management through a centralized community communication environment.
✓ All Access Plan Features
✓ Internal Communications
✓ Communication Center
✓ Hierarchical Administration
✓ Priority Support
Professionally branded with your business name to provide a clean, modern visitor call panel appearance.
Professionally designed and manufactured using your organization branding, logo, and colors. Each call board is customized using your Visitor Call Tag and delivered ready for installation.
Features:
Pre-setup for your business account, enabling fast, hassle-free deployment-simply install and power on.
Commercial-grade visitor communication kiosk pre-configured for your business account, enabling fast and hassle-free deployment—simply install, connect to the Internet, and power on.
Designed for continuous 24/7 operation, the kiosk features a ruggedized enclosure suitable for demanding commercial environments.
Features:
Open a group to review the exact feature descriptions.
Visitor calling, screening, group calling, voicemail, branding, and quick service access.
Allow visitor to initiate call to internal users from visitor call board/kiosk and users to visually preview visitor identity on video stream before accepting the call, enabling informed call screening and improved security. All communications are conducted without exposing personal mobile phone numbers, ensuring visitor and user privacy and security.
Enable seamless two-way smartphone communication between users and internal services. Users can contact internal departments, and service teams directly, while authorized service personnel can initiate or return calls to users, improving service responsiveness, operational coordination, and the overall user experience. All communications are conducted without exposing personal mobile phone numbers, ensuring user privacy and security.
Enable seamless two-way communications between users. Users can contact other users within the organization domain directly. All communications are conducted without exposing personal mobile phone numbers, ensuring user privacy and security.
Enable searchable user directory access to approved residents, staff, departments, or services, allowing visitors and users to quickly connect with the right destination while maintaining policy-based visibility and privacy controls. Allow users to optionally opt-out from user directory listing for privacy concerns.
Enhance extension security by allowing users to protect access with a private 4-digit access code. When enabled, visitors are required to enter the correct access code before their call can be routed to the designated extension, providing an effective balance of convenience, privacy, and security.
Allow user to generate own extension call tag (QR code) for others to place a direct call to user’s extension without needing user’s phone number. Users can share the call tag online or print and display on personal belongings such as laptops, bicycles, motorcycles, vehicles, or unit doors, enabling direct communication wherever the tag is displayed. Ideal for receiving visitor, delivery, service, lost&found or personal inquiries while maintaining absolute privacy and mobility.
PINGPAD mobile app is compatible with Android devices running Android 10 or later, and iPhone 10 or later devices.
Enable users to receive voice or video calls directly on their smartphone from anywhere with Internet connectivity, providing seamless remote communication with callers. Users can turn on/off video mid-call.
Provide voicemail services with unlimited message storage, including automated transcription where supported by service availability and language compatibility.
Allow a single extension to be shared across up to four authorized devices, ensuring calls can be answered by designated household members, staff, or team participants.
Enable ring group members to communicate internally, pick up visitor calls, transfer active visitor calls to another group member or extension for visitor call handling.
Enable users to dynamically turn audio/video transmission on or off and switch between front-facing and rear-facing cameras, initiate call forwarding, pickup incoming call (call holding), unlock door without interrupting the ongoing communication session.
Remotely unlock connected building entrances and compatible unit doors from the PINGPAD mobile app. Seamlessly integrated with visitor access workflows, and organizational access control policies.
If permitted in accordance to organizational access control policy, enable user to compose and issue visitor pass to visitors, deliverer or courier.
Provide comprehensive analytics and reporting on communication activity, including call volume, peak usage periods, call duration, answer rates, missed calls, and overall service performance metrics.
Define and assign administrative roles with granular permissions to manage specific aspects of the subscription environment, including user extensions, service management, communication center, visitor management, policy administration, and entrance access control.
Manage the full lifecycle of user extensions, including provisioning, onboarding, updates, reassignment, suspension, and deactivation. Support several onboarding workflows: administrative input, self-claim, or PMS automation.
Configure a curated directory of community, building, or organizational services, enabling users to quickly access frequently used internal services, departments, or designated contact points, e.g. Operator, Office, Lobby, Security, Maintenance, Parking, etc.
Enable visitor or user calls to be routed through a live operator, designated dispatch personnel for screening, routing, escalation, and service coordination. Optional AI agent call dispatch will be available soon.
Enable administrators to centrally manage communication permissions, routing behavior, privacy settings, and directory access across the organization.
Quickly notify users of emergency situations on their smart phone and provide one-tap access to designated emergency response personnel through the Help Me button.
Maintain searchable audit records of communication sessions and access control activities, including call events, user actions, access requests, and system-generated events. Audit logs support operational oversight, compliance review, dispute resolution, and security investigations.
Define and enforce rules governing who is authorized to unlock building entrances, gates, common areas, and unit-level entrances and/or issue visitor pass. Allow access permissions to be assigned based on user roles, unit ownership, staff responsibilities, security privileges, visitor authorization, and organization-defined policies.
Enabling authorized user access and administrative control of physical entry points with Seam-compatible lock devices. Automatically discover compatible entrance and unit locks through SEAM integration. Enable administrators to assign locks to properties, entrances, units, and extensions while centrally managing access permissions and control policies.
Issue, track, and manage visitor passes for future visitors directly from the mobile app. All visitor passes are governed by organization-wide access control policies to ensure secure and consistent access management.
Enable administrators to communicate with users through centralized announcements, policy updates, lost-and-found notices, maintenance & neighborhood watch alerts, operational notices. Supports scheduled publishing, targeted delivery, user engagement tracking through likes, and callback requests for direct follow-up.
Enable multi-site administrative control for managing policies and communications across multiple subscriptions. This feature is auto-enabled for accounts with a portfolio of multiple site subscriptions. (Available soon)
Access a centralized billing dashboard to review subscription charges, monitor payment history, and download invoices at any time. Billing records and invoices remain available for the duration of your service retention period, providing convenient access for accounting, auditing, and financial record-keeping.
Allow property operators, businesses, or service providers to apply their branding within the mobile application experience, reinforcing brand presence and customer identity.
Administrative controls for users, policies, communications, services, routing, directory, logs, and entrance access.
